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How to ask for assistance, provide feedback or suggestions
How to ask for assistance, provide feedback or suggestions

In platform methods for requesting assistance, providing feedback, product suggestions, or improvements

Damien Quinn avatar
Written by Damien Quinn
Updated over a week ago

Here at Visibuild our product direction is largely influenced by our users, so your feedback is incredibly important to us.

There are a number of ways to provide feedback directly in the Visibuild platform.

Providing feedback, product suggestions or improvements:

Asking for assistance or providing feedback:

You can reach out to the Visibuild team at any time on either the web or mobile applications.

On the web:

The Web Application includes a chat bubble on the bottom right corner of the screen wherever you are within Visibuild.

Clicking on this will open a chat window.

From this chat window you can quickly access key help articles (such as this one) or ask for assistance.

One of our Customer Success team members will respond to help you with your queries:

On Mobile:

The Mobile Application includes the same chat experience as on the Web.

This can be accessed by clicking on Settings and then Live Chat under Support

Product Suggestions:

Product suggestions from our active users form a large part of our future product roadmap.

We actively meet with project teams to seek feedback on what we should be building next to meet our users needs.

However you don't need to wait to provide feedback, you can do this directly from the web app at any time.

Following the screenshots below, you can access the Feature Requests section of the platform by completing the following steps;

Click on the lightning icon next to notifications on the top right of your browser window

Click on the "see all changes" link

From here you will be presented with our "change log" which includes the most recent updates in the platform.

The top navigation bar includes;

  • Roadmap - those feature requests currently in development

  • Feature Requests - complete list of all open Feature Requests

  • Change Log

Within the "Feature Requests" tab you can;

  • Review previously requested features

  • Up vote feature requests that resonate well with you and your team

  • Add additional feature requests

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